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Return Policy Pinky Promises


We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for full refund only. Please see below for more information on our return policy.




All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


Return process


To return an item, please follow the steps in the mail you received about the shipment. 


  1. Place the item(s) you wish to return in the box and bag in which you received the items. 

  2. Download the return label and place it on your parcel.

  3. Bring it to your desired drop-off point.


Return shipping charges within Europe will be paid or reimbursed by us.


Return shipping charges within Europe will be paid or reimbursed by us.




After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when you return has been processed.




For defective of damages products, please contact us at the contact details below to arrange a refund or exchange.




If you have any questions concerning our return policy, please contact us at:

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